Why I won’t be renting from Payless Car Rental Ever Again

I’m happy to promote businesses who do a good job. I also call out businesses who don’t. Over the winter holidays, we rented a car from Payless Car Rental in Phoenix and will never rent from them again. In fact I was so bothered by the experience I’m writing a whole blog post about it. Usually we rent from Enterprise, and have had great experiences with them. Payless had the lowest price by far listed on Travelocity, and car rentals out of Phoenix are very expensive because the city fees are more than 100% of the rental price. But that’s beside the point.

Our rental was supposed to be $248 including all fees and taxes, a good price for an eight day rental, especially since so more than half of that was Phoenix taxes/fees. When we arrived at the desk, the very friendly rental agent tried to upsell us a larger car. I said no, and he ended up using some code to upgrade us at no cost, because we had two drivers (yes, a light bulb should have gone off with the mention of two driver, however other agencies have upgraded us for no reason). Continue reading “Why I won’t be renting from Payless Car Rental Ever Again”